Return Policy


You are able to cancel your rental booking for a refund (less a 25% fee) if you cancel more than 72 hours before the rental start date. This does not apply to any temporary promotions including Black Friday promotions. 

Rental Temporary Promotions (Black Friday)

Rental bookings included in a temporary promotion (eg. Black Friday) are not eligible for refunds. You can exchange or receive a credit note if the rental booking is cancelled more than 5 days before the rental start date. 

Black Friday 50% Rental Discount

Terms and conditions apply. Get 50% Off Rental bookings offer valid from 12:01am Tuesday 21/11/2023 GMT until 11:59pm Monday 27/11/2023 GMT while stocks last and/or unless otherwise withdrawn or extended. Offer applies only to rental bookings over £50 and excludes resale items and Gift Vouchers. Offer valid through, and at the Rites store. Offer cannot be used in conjunction with any other promotion. Offer cannot be applied to previously purchased items. Rites reserves the right to exclude items from the promotion and/or remove products during the Black Friday Sale period. Advertised prices are subject to change without notice, orders placed will not be amended. Rental items booked through the promotion are not eligible for refunds.

Online Resale

We really hope that you will love your Rites purchase. However, if it's not right, you have 14 days from your order date to return the item to us. We can't accept returns received after 14 days.

Items must be returned in their original state; unworn, with all labels and tags still attached; and in the original packaging they were delivered in. We will not accept returns for any items that have been worn and/or tags removed.

Rites cannot be held responsible for item(s) lost in transit and it is the customer’s responsibility to track their return safely back to us.

At this time customers are required to cover any costs associated with returning an item to us.

All returns are subject to a £10 processing fee which will be taken off your refund.

On receipt of your returned items, we will refund the price paid on the original payment card less £10 Return Fee. Please note shipping costs are not refunded. Refunds are processed within 10 days of us receiving the items. Once we have processed the refund, you will receive an email confirmation. Please note that refunds can take up to 30 days to appear on your card.

Please contact if you would like to make a return.

Instore Resale

Please note we do not offer returns for items bought instore.