Return Policy


If you have chosen the 'Delivery and Return' Shipping option then we will provide a free return label for your rental item.


Online Resale

We really hope that you will love your Rites purchase. However, if it's not right, you have 14 days from your order date to return the item to us. We can't accept returns received after 14 days.

Items must be returned in their original state; unworn, with all labels and tags still attached; and in the original packaging they were delivered in. We will not accept returns for any items that have been worn and/or tags removed.

Rites cannot be held responsible for item(s) lost in transit and it is the customer’s responsibility to track their return safely back to us.

At this time customers are required to cover any costs associated with returning an item to us.

All returns are subject to a £10 processing fee which will be taken off your refund.

On receipt of your returned items, we will refund the price paid on the original payment card less £10 Return Fee. Please note shipping costs are not refunded. Refunds are processed within 10 days of us receiving the items. Once we have processed the refund, you will receive an email confirmation. Please note that refunds can take up to 30 days to appear on your card.

Please contact if you would like to make a return.

Instore Resale

Please note we do not offer returns for items bought instore.